Petco is a leading retailer in the pet care industry, offering a wide range of products and services for pet owners. With a commitment to providing high-quality products and expert advice, Petco has become a trusted destination for pet lovers. From grooming and training to food and toys, Petco caters to the needs of various pets, including dogs, cats, fish, birds, and reptiles. The company's dedication to animal welfare and responsible pet ownership is reflected in its selection of products and support for adoption and rescue efforts. With numerous locations across the country, Petco is a convenient and reliable option for pet owners seeking top-notch care for their beloved animals.
Reviews
The purpose of my visit was to purchase to items for the dog I had recently adopted from Healing Hearts Rescue. I had a gift card that I was unfortunately not able to use and the cashier was not willing to even try and refused to manually enter the information. Also, when I first approached the checkout Tracy rudely finished her text on her personal cellphone before even acknowledging me. I am going to return all of the items and try another store where my patronage is valued.
The appointment took 3 1/2 hours for a small dog. I was told the groomer was very busy between my dog and another. Why make an appointment if the time is not for my dog. Was also under the impression I would get a discount being a first time customer. Couldn’t find that in my receipt. It was my first visit and last. My time is valuable also.
Typical pet store smells, but it's a clean store. Definitely check out the random pop-up sales! It's absolutely worth the stop in! The staff is great very helpful. While it's always hard seeing the sad animals, the cages were clean, and the animals looked healthy.
It's a bit small, and a little dingy at times. The central lighting of the store seemed to be out when I went and it lent it an eerie air, especially around the fish tanks. But the staff are amazing.
You can tell the dog groomers for example REALLY enjoyed what they were doing. One groomer in particular was super bubbly as she worked, and the joy she felt finishing up the groom of a poodle. She just beamed at me while petting the amazingly well behaved dog, and I couldn't help but beam back.
When I couldn't find what I wanted, one of the two cashiers on duty actually came to help me find some options. They didn't have what I needed, sadly, but he spent a good 10 minutes working with me to try and find something that would suit my needs, and the returns I needed were done in about two minutes.
Really disappointed in the Guinea pig kid
My wife took our Autistic 8 year old Daughter to pick up 2 Guinea Pigs she had picked out the day before and they were told this employee decided and hour before they got there to buy the only fluffy Guinea pig and refused to do the decent thing and let them buy it. He went on to tell them how he has 11 at home and 3 are pregnant and if we were to get one from another group it would take time for them to acclimate to each other. I understand it is hard to work at a place that sells pets to not take them all home but denying an 8 yo in such a way is very disappointing
Connor was wonderful and very helpful. Five stars for him. Unfortunately one of our fish died the first night. The others that were in the same bag were fine, though. I think Petco needs to do a bit better, as we did several dead/almost dead fish in a few tanks. I try not to support chain pet stores but they have weeded out most of the smaller people who actually love and care for animals. So probably my bad for buying fish there.
We talked to 2 different employees. One gave us very helpful information and advice on hamsters and mice. Another showed us a snake and gave us all kinds of information. They were so knowledgeable and friendly.
Naomi was so sweet and took such good care of my puppy! He came out looking so nice! She did a great job bathing and grooming him!
Location
3430 55th St NW, Rochester, MN 55901, United States
Hours
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